FAQs

WHAT’S MY ORDER STATUS?

Once the order has been processed you'll be notified via email/sms of you order status. If you still haven't received your email, feel free to mail us at support@foodypopz.com and we’ll be happy to provide you an update.

HOW DO I CANCEL MY ORDER?

Please contact us within 12 hours of placing your order and we'll immediately cancel the same and refund the amount without any penalty. If the time limit has passed, please reach out to us here - support@foodypopz.com and we'll make sure to put up a request. Although, if the order has shipped by then, a cancellation won't be possible.

CAN I EXCHANGE MY ORDER?

We are currently not set up for exchanges. Please email us and we can help you get a return.

CAN I CHANGE THE COLOR/SIZE OF WHAT I JUST ORDERED?

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To make any changes you have to let us know within 12 hours of placing your order after which it won't be possible. Contact us at support@foodypopz.com and we'll be happy to help you out.

CAN I MAKE A CHANGE TO MY BILLING OR SHIPPING ADDRESS BEFORE MY PACKAGE SHIPS?

You may change your shipping address after you place an order by email our team. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.

THE STYLE/SIZE/VARIANT I WANT IS OUT OF STOCK. WHEN WILL YOU BE RESTOCKING?

Don't worry popperz, we come out with new inventory every month. If something is out of stock, just send us a message and we'll be happy to help you get hold of the same at the earliest.

WHY DID I HAVE TO SIGN FOR MY PACKAGE?

Foody Popz is not responsible for lost or stolen packages. To ensure the safety of large orders, we require a signature upon delivery for domestic orders over $500.

WHAT IS THE FOODY POPZ RETURN POLICY?

We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 5 days of receiving your order. We do not accept returns for non-website purchases or 3rd party retailers.

WHEN WILL I RECEIVE MY REFUND?

Please allow 5-10 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise upon receiving the return. Depending on your bank, please allow upto 7 or even 14 days for international orders.

DO YOU OFFER PRICE MATCHING OR ADJUSTMENTS?

Sorry, Foody Popz does not offer price matching or adjustments at this time.

DO YOU OFFER ANY DISCOUNTS FOR FIRST-TIME BUYERS?

You can earn credit/insider discount codes for each purchase you make! Plus, there are many ways to earn credits and get further incentives as well as discounts by being a member of our community. For more information, simply sign up to our email/ texting list.

DO YOU SHIP INTERNATIONALLY?

Yes! We ship almost everywhere in the world.  To find out if we ship to your country, place an item in your cart and select “Begin Checkout.”  In the “Shipping address” section, select the “Country” drop-down menu.  If your country is included in that list, then you can go ahead and place an order.  If your country is not included, then unfortunately, we don’t ship to your location.  In this case, we’d suggest having a friend from another country order for you and forward the shipment to you. To see our full shipping policy click here.